Refund and Returns Policy

Refund and Returns Policy

Refund and Returns Policy

At 7Search Online Pharmacy, customer satisfaction and patient safety are our top priorities. As a licensed online pharmacy operating in compliance with U.S. regulations, we maintain the following Refund and Return Policy to ensure clarity, fairness, and transparency.

Order Delivery

All orders placed with 7Search Online Pharmacy are shipped within the United States via USPS.

  • Estimated delivery time: 3–4 business days from shipment confirmation.
  • Delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, or incorrect shipping information.

Return and Refund Eligibility

Return or refund requests must be initiated within 3 days of delivery, as confirmed by USPS tracking.

Due to the nature of prescription and over-the-counter medications, all returns and refunds are subject to applicable pharmacy laws and safety regulations.

Eligible Reasons for Returns or Refunds

  • Incorrect medication, dosage, or product received
  • Product arrived damaged, defective, or visibly tampered with
  • Incomplete order or missing items

Non-Eligible Reasons

  • Requests submitted more than 3 days after delivery
  • Products that have been opened, used, or altered
  • Issues caused by incorrect shipping or prescription information provided by the customer
  • Items restricted from return under federal or pharmacy regulations

Return Process

  1. Contact our customer support team within 3 days of delivery.
  2. Provide your order number, a detailed description of the issue, and photos if applicable.
  3. Wait for return authorization and instructions from our support team.

Please do not return any medication without prior authorization. Unauthorized returns may not be accepted or refunded.

Refund Processing

Once a return or refund request is approved:

  • Refunds are issued to the original payment method used at checkout.
  • Processing times may vary depending on your financial institution.
  • Shipping fees are non-refundable unless the error was caused by us.

Order Cancellations

Orders may be canceled only if the request is made before shipment.
Once an order has been shipped, it will be subject to this Refund and Return Policy.

Contact Us

For questions regarding this policy or assistance with a return or refund request, please contact our customer support team using the contact information provided on our website.